MIA CARE and travel protection information for passengers who want extra confidence.
Insurance information on the site should help passengers understand whether a journey includes protection, how that protection works, and what to do if travel does not go as planned.
Passengers should know what support is available if weather or operations cause a delay.
Guidance for missing, delayed, or damaged baggage should be easy to read and easy to report.
Any insurance or care product should direct passengers to the right support team without confusion.